Privacy Policy
Privacy Policy
Last Updated: October 27, 2025
HVACIQ Inc (“we,” “our,” or “us”) operates AI-powered solutions designed to help businesses improve their customer experience, conversions, and communication.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect the following types of information when you interact with our services, website, or AI systems:
User Inputs: Any text, message, or data you submit to our AI tools or chat systems.
Contact Details: Your name, email address, phone number, and business details when you contact us or create an account.
Payment Information: Billing details and transaction data for paid services (processed securely through our payment partners).
Usage Data: Technical data such as cookies, browser type, pages visited, and usage patterns to improve functionality and analytics.
Communications: Emails or messages you send to our support team or automated systems.
2. How We Use Your Information
We use collected data to:
Provide and maintain our AI and automation services.
Improve AI performance, accuracy, and user experience.
Process payments and manage subscriptions.
Respond to inquiries and provide customer support.
Send important updates, notifications, or service-related messages.
Conduct marketing and promotional outreach (only with your consent).
Comply with legal obligations and prevent misuse or fraud.
3. Use of AI and Automated Systems
Our AI tools may process user inputs to generate responses or perform automated actions.
Model Improvement: We may analyze anonymized or aggregated user interactions to improve performance.
Training Data: HVACIQ Inc does not train or fine-tune proprietary AI models directly on identifiable customer data. However, our underlying AI provider, OpenAI, may process data per its own privacy and security policies.
No Automated Decision-Making: Our services do not make legally significant decisions (e.g., employment or credit decisions) without human oversight.
4. Third-Party Services
We use trusted third-party providers to operate our business effectively, including:
Hosting & CRM: GoHighLevel
AI Model Provider: OpenAI
Payment Processing: (e.g., Stripe or equivalent partner as applicable)
Each third party only processes your data as needed to perform contracted services and is bound by confidentiality and data protection obligations.
5. Data Retention
We retain personal data only as long as necessary to provide our services or comply with legal requirements.
When you delete your account or request deletion, your data is permanently removed from our systems within a reasonable timeframe.
6. Data Security
We use appropriate encryption, secure servers, and access controls to protect your information against loss, misuse, and unauthorized access.
While no method of transmission over the Internet is 100% secure, we take all reasonable steps to safeguard your data.
7. International Data Transfers
Your information may be processed or stored in locations outside your country, including the United States.
We ensure that such transfers comply with applicable privacy laws and use appropriate safeguards such as contractual data protection clauses.
8. Your Rights
Depending on your location, you may have the right to:
Access or request a copy of your personal data.
Request correction or deletion of your information.
Opt out of marketing communications.
Restrict or object to certain processing.
Withdraw consent where applicable.
To exercise these rights, contact us at [email protected].
9. Cookies and Tracking
We may use cookies or similar technologies to analyze website usage and improve functionality. You can manage your preferences through your browser settings.
10. Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last Updated” date will reflect any revisions. Continued use of our services after changes means you accept the updated policy.
12. Contact Us
If you have questions or privacy concerns, please contact:
HVACIQ Inc
55 Franklin Street
San Francisco, CA
📧 [email protected]
HVACIQ Inc values transparency, security, and user control. We collect only what’s necessary, protect it responsibly, and give you clear options to manage your data.